FAQ
DELIVERIES
How long is the delivery time?
Delivery of goods that are in stock is 1-2 working days from the order being placed. For delivery north of Gävle, delivery time of 1-2 working days may be added.
As far as foodora bags and thermal bags that are delivered from warehouses in Germany are concerned, a delivery time of an additional 4-6 working days is added.
Working days refer to non-holiday weekdays.
Where do you deliver?
We deliver throughout Sweden
What are the shipping costs?The cost of shipping may vary as below:
- In the Stockholm area it costs SEK 199 and is delivered by Sibon
- In the rest of the country it costs SEK 199 and is delivered by DHL
- For the foodora bags and thermal bags, shipping costs SEK 49 and comes from Germany and is delivered with Post Nord
Order
I recently placed an order, can I complete it?
The ability to complete an order depends on your order status. If the order has already started to be picked or is packed, it is unfortunately not possible to complete it. To see the status of your order, please contact our customer service at webshop@foodora.se or via our chat in the shop.
Returns
How do I register a return?
If you somehow need to advertise an item you bought, it is important to send an email with pictures of the product, order number and what is wrong to webshop@foodora.se and we will contact you to try to solve the problem.
Please report your return here: webshop@foodora.se
Payment methods
How do I pay?
Foodora has chosen to make shopping in our online store as easy as possible for our partners and will therefore settle the cost when we make our payment to you.
Are the prices with or without VAT?
All prices on the page are stated excluding VAT.
On some packaging, the cost of the FTI environmental stamp may also be added
Miscellaneous
What are the advantages of shopping via the eShop?
Benefit from low wholesale prices even for small quantities. Due to our good contacts with suppliers and high order volumes worldwide, we can offer you these attractive prices. The products offered are selected in the highest quality and the product selection is constantly expanding. Reduce your efforts and costs by using foodora's product range.
What is FTI fee (ex repa)?
FTI (Packaging and Newspaper Collection) is tasked with ensuring that packaging and newspapers in Sweden are collected and recycled. All companies, regardless of whether they are manufacturers, importers, restaurants or shops, are responsible for the packaging and newspapers they used. The principle means that the party that burdens the environment negatively must pay back the environment for the burden it causes.
foodora is connected to FTI. We pay quarterly packaging fees to FTI for each plastic, metal, paper and corrugated packaging sold. These fees are based on the weight of the item and current packaging fees can be found on FTI's website. The fee paid must finance the handling so that the packaging can be recycled into new products. We take this fee in the next step from our customers, i.e. the packers, which means that our customers themselves do not need to be connected to FTI.
By buying your packaging through foodora, you as a customer help to take responsibility for the products you sell and you can be sure that the packaging fees are paid.
Support
If you have any questions, you can reach us by sending an email to w ebshop@foodora.se or call us on 08-506 00 100. You can also chat directly with us in the webshop and we will try to answer your questions as soon as we can.